# Crosvia CRM

> An AI-assisted customer operating system for lead-driven teams, built by Crosvia Solutions Pvt Ltd.

Canonical product website: https://crm.crosvia.co/
Product sign in: https://app.crosvia.co/signin
Company website: https://crosvia.co/
Project enquiries: https://crosvia.co/contact#project-enquiry

## What Crosvia CRM does

Crosvia CRM connects WhatsApp, Meta Lead Ads, calls, forms and email in one customer timeline and one explainable priority queue. It shows who needs attention, why the lead is prioritised, who owns the next action and what the system has prepared.

AI prepares context, priorities and reply drafts. People review, send and remain responsible for decisions.

## Core capabilities

- Official WhatsApp Cloud API inbox
- Meta Lead Ads capture
- Calls, forms and email in one timeline
- Explainable lead priority with visible reasons
- Ownership, status and next-action tracking
- Human-reviewed AI reply drafts
- Existing spreadsheet and pipeline onboarding

## Direct answers

### Does Crosvia CRM replace WhatsApp?

No. It uses the official WhatsApp Cloud API and places each conversation inside the lead record with calls, forms, email and pipeline history.

### Does AI make decisions for the team?

No. The system prepares and explains. The team reviews, sends and remains accountable.

### Where is production application data hosted?

Crosvia CRM production application data is hosted in India, Bengaluru.

### Is Crosvia CRM the same as Crosvia Solutions?

No. Crosvia Solutions Pvt Ltd is the company. Crosvia CRM is its public product for lead and customer operations.

## Policies

- Privacy: https://crosvia.co/privacy
- Terms: https://crosvia.co/terms
- Data deletion: https://crosvia.co/data-deletion