Identity before volume
Phone, WhatsApp ID, Instagram identity and email are matched before a new lead is created.
← All features
ONE PERSON · ONE THREAD
WhatsApp, Meta, email and forms in one working inbox.
Every conversation resolves to the lead it belongs to, with priority, stage, owner and the next promise visible beside it.
Policy-aware replies
Free text stays inside the WhatsApp service window; approved templates appear when the window closes.
Queues with consequences
Mine, unassigned, needs reply, overdue, snoozed and escalated views carry live counts and SLA state.
Context stays attached
Calls, notes, follow-ups, consent and every message live on one timeline.
THE OPERATING TRACE
How inbox becomes owned work.
- STARTIdentity before volumePhone, WhatsApp ID, Instagram identity and email are matched before a new lead is created.
- CONTROLPolicy-aware repliesFree text stays inside the WhatsApp service window; approved templates appear when the window closes.
- OUTCOMEWhat changesFewer duplicates, faster first replies and no “someone else had it” conversations.
MAKE THE NEXT MOVE VISIBLE
Bring one pipeline.
Leave with a working queue.
Try Crosvia for 14 days, or map it to your process in a 30-minute demo.