Mailbox connection
Connect the inbox with scoped credentials.
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EMAIL CAPTURE
Inbound mailbox activity matched to leads.
Read supported mailboxes and attach incoming messages to the right customer timeline.
Address matching
Use sender and recipient identity to locate the lead.
Thread context
Email appears beside calls and messages.
Reviewable exceptions
Unmatched mail remains visible for manual resolution.
THE OPERATING TRACE
How IMAP stays observable.
- STARTMailbox connectionConnect the inbox with scoped credentials.
- CONTROLAddress matchingUse sender and recipient identity to locate the lead.
- OUTCOMEWhat changesCustomer email stops disappearing into personal inboxes.
MAKE THE NEXT MOVE VISIBLE
Bring one pipeline.
Leave with a working queue.
Try Crosvia for 14 days, or map it to your process in a 30-minute demo.