Business identity
Connect the Instagram professional account linked to the Page.
← All integrations
META MESSAGING
Instagram conversations beside the lead they belong to.
Receive Instagram messages through Meta’s supported business messaging APIs and route them into the shared inbox.
Shared ownership
Assign, reply, snooze and escalate from the same inbox.
Identity matching
Instagram identity stays attached to the lead timeline.
Policy visibility
The composer reflects channel limits before a person sends.
WHY IT WORKS
The next move stays explainable.
- EVENTA customer signal arrives.
- CONTEXTCrosvia CRM matches the person and history.
- DECISIONThe owner sees the reason and acts.
Bring one real pipeline.