Page connection
Subscribe the selected Facebook Page through Meta.
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META MESSAGING
Messenger enquiries enter the same operating queue.
Page conversations arrive through Meta webhooks, retain their source and can be assigned like any other thread.
One inbox
Messenger threads share views, owners and SLA rules.
Lead context
Stage, score and follow-ups remain visible while replying.
Audited actions
Assignment and message actions retain their actor.
THE OPERATING TRACE
How Messenger stays observable.
- STARTPage connectionSubscribe the selected Facebook Page through Meta.
- CONTROLOne inboxMessenger threads share views, owners and SLA rules.
- OUTCOMEWhat changesThe channel changes; the operating model does not.
MAKE THE NEXT MOVE VISIBLE
Bring one pipeline.
Leave with a working queue.
Try Crosvia for 14 days, or map it to your process in a 30-minute demo.