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HONEST COMPARISON · PUBLIC FACTS

Crosvia vs Bigin

Bigin is a pipeline tracker you can start at ₹400 a user. Crosvia costs more and puts the WhatsApp inbox, call queue and scoring in that price.

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DECISION TABLE

The differences that change the work.

DecisionCrosviaBigin

01Price and model

Crosvia₹12,000/month per workspace, 5 users; Growth ₹29,000, 15 users and 3 brands; Scale ₹59,000, 40 users and 10 brands; unlimited leads on all three; INR, excludes GST

BiginFrom ₹400/user/month billed annually (Express); five users about ₹2,000/month — read 22 Aug 2026

02Setup, brands and packs

CrosviaLive the same day with a vertical pipeline pack; a workspace per brand — 1, 3, 10 or unlimited by plan

BiginPipeline templates you configure yourself; team pipelines in one account, separate orgs per brand

03WhatsApp shared inbox

CrosviaWhatsApp Cloud API and IMAP/SMTP email in one thread list; lead ads and forms arrive deduplicated

BiginWhatsApp through a Bigin topping (add-on) on paid editions — verify on vendor site

04Call queue and scoring

CrosviaOrdered call queue with the reason per row; score from recency, source, engagement, completeness

BiginTasks and calls per record; an ordered queue and lead scoring are not listed

05Apps and AI

CrosviaResponsive web app that installs as a PWA; Growth adds reply drafts and summaries

BiginMature native iOS and Android apps; Zia features limited on Bigin

06Meta Lead Ads and Conversions API

CrosviaLead Ads sync on every plan, Starter included; Conversions API from Growth

BiginLead ads via the marketplace or Zoho Social; Conversions API not listed

07India: hosting, DPDP, payments

CrosviaDigitalOcean Bengaluru; DPDP consent, erase, retention; TOTP 2FA and audit log; Razorpay links and GST invoices

BiginIndian data centres via Zoho, basic consent fields; invoicing via Zoho Books or Invoice

08Support and trial

CrosviaEmail and WhatsApp in business hours, priority on Growth; 14-day trial, payment details later

BiginEmail support, paid premium tiers; 15-day trial and a free edition

CHOOSE BIGIN WHEN
  • You are one or two people tracking a few deals and ₹400 a user is the budget.
  • You want mature native mobile apps and you handle WhatsApp on your phone.
  • You expect to grow into Zoho CRM and want that upgrade path inside one vendor.
CHOOSE Crosvia WHEN
  • WhatsApp and Meta ads bring the enquiries and you want them in one inbox.
  • You want to know who to call next without building views.
  • You will have five or more people and prefer a flat workspace price.

A CONTROLLED MOVE

How to move from Bigin to Crosvia

  1. 01
    Export from Bigin

    In Bigin: Settings → Data Administration → Export, Contacts and Pipelines. Include owner, stage, source, phone, email and created date.

  2. 02
    Import into Crosvia

    Settings → Imports: upload the CSV, map columns once; duplicates are flagged by phone and email.

  3. 03
    Connect Meta, then run two weeks in parallel

    Settings → Integrations → Continue with Meta links your WhatsApp number and lead-ad Pages. Keep Bigin read-only for two weeks, then switch the forms.

BUYER QUESTIONS

Answers before a sales call.

Why would I pay more for Crosvia than Bigin?

You do pay more: five people cost ₹12,000 a month here against about ₹2,000 for five Bigin Express seats. That buys the WhatsApp Cloud API inbox, the call queue and scoring reasons inside the plan, not as add-ons.

Can Bigin data be imported into Crosvia?

Yes. Export Contacts and Pipelines as CSV, upload in Settings → Imports, and duplicates are flagged by phone and email.

Does Crosvia have a mobile app like Bigin?

Crosvia is a responsive web app that installs as a PWA. Bigin ships mature native apps today, so weigh that.

Does Crosvia handle WhatsApp differently from Bigin?

Crosvia's inbox is native to the WhatsApp Cloud API, with templates, media, consent and broadcasts. Bigin lists WhatsApp as a topping add-on.

Is Crosvia overkill for a two-person shop?

It can be. If you track ten deals a month and reply from your phone, Bigin is enough.

MAKE THE NEXT MOVE VISIBLE

Bring one pipeline.
Leave with a working queue.

Try Crosvia for 14 days, or map it to your process in a 30-minute demo.

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