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HONEST COMPARISON · PUBLIC FACTS

Crosvia vs Interakt

Interakt sells inside WhatsApp. Crosvia sells through WhatsApp and everything after it: the consult that gets booked, the call, the fee that gets paid.

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DECISION TABLE

The differences that change the work.

DecisionCrosviaInterakt

01Price and model

Crosvia₹12,000/month per workspace, 5 users; Growth ₹29,000, 15 users and 3 brands; Scale ₹59,000, 40 users and 10 brands; unlimited leads on all three; INR, excludes GST

InteraktFrom about ₹999/month monthly; quarterly and annual discounts; conversations extra — read 22 Aug 2026

02Conversation fees

CrosviaMeta's charges land on your own WABA; no per-conversation fee from Crosvia

InteraktPer-conversation charges billed by the platform on top of the plan — check their conversation pricing

03WhatsApp shared inbox

CrosviaWhatsApp Cloud API and IMAP/SMTP email in one thread list; lead ads and forms arrive deduplicated

InteraktShared inbox with auto-assignment on Advanced; chatbot flows

04Campaigns and catalogue

CrosviaApproved templates to a filtered audience, consent-checked, rate-limited, with delivery and reply tracking

InteraktCampaigns, catalogue and in-chat payments included

05Queue, scoring and pipeline

CrosviaOrdered call queue with reasons, lead scoring, stages, follow-ups and SLA escalation

InteraktContact tags and notes; a queue, scoring and pipeline are not listed

06Multi-brand and AI

CrosviaA workspace per brand — 1, 3, 10 or unlimited by plan; Growth adds reply drafts, summaries and an AI teammate

InteraktOne number per account on lower plans; AI answers and a chatbot builder above

07Meta Lead Ads and Conversions API

CrosviaLead Ads sync on every plan, Starter included; Conversions API from Growth

InteraktClick-to-WhatsApp ads; lead ads through integrations

08India: hosting, DPDP, payments

CrosviaDigitalOcean Bengaluru; DPDP consent, erase, retention; TOTP 2FA and audit log; Razorpay links and GST invoices

InteraktIndian company with WhatsApp opt-in management; in-chat payments via partners, GST invoicing via integrations

09Support and trial

CrosviaEmail and WhatsApp in business hours, priority on Growth; 14-day trial, payment details later

InteraktFree trial offered — verify length and support tiers on vendor site

CHOOSE INTERAKT WHEN
  • You sell products on WhatsApp with a catalogue and want checkout inside the chat.
  • You run frequent campaigns to opted-in lists and want the lowest base price.
  • You already have a CRM and only want the WhatsApp layer connected to it.
CHOOSE Crosvia WHEN
  • Your enquiries turn into consults, site visits or interviews that need stages.
  • You want Meta Lead Ads, forms, email and calls alongside WhatsApp on one record.
  • You want GST invoices and payment links on the lead, and a queue that says who to call.

A CONTROLLED MOVE

How to move from Interakt to Crosvia

  1. 01
    Export contacts from Interakt

    Export the contact list as CSV with attributes and tags. Approved templates stay on your Meta WABA.

  2. 02
    Import into Crosvia

    Settings → Imports: upload the CSV, map columns once; duplicates are flagged by phone and email.

  3. 03
    Move the number, then run a parallel week

    Settings → Integrations → Connect WhatsApp runs Meta's Embedded Signup on your own WABA. One provider holds a number at a time, so pick a quiet hour and keep Interakt read-only.

BUYER QUESTIONS

Answers before a sales call.

Is Crosvia an Interakt alternative?

For service businesses, yes. Interakt is built for WhatsApp commerce; Crosvia for lead follow-up with a pipeline, calls and payments.

Which is cheaper?

Interakt, clearly — from about ₹999 a month plus per-conversation charges, against ₹12,000 for Crosvia Starter and 5 users, with Meta’s charges on your own WABA either way. They are not the same purchase: Interakt sends and receives WhatsApp, Crosvia is the system of record the conversation belongs to. Buy Interakt if WhatsApp messaging is the whole job.

Can I move my WhatsApp number from Interakt?

Yes. The number and approved templates live on your Meta WABA, so Embedded Signup makes it a short cut-over.

Does Crosvia support catalogue and in-chat payments?

Not inside the chat. Crosvia sends Razorpay payment links and raises GST invoices against the lead record.

Does Crosvia do WhatsApp campaigns like Interakt?

Crosvia sends approved templates to an audience from your leads filter, consent-checked and rate-limited. Interakt adds catalogue and in-chat checkout.

MAKE THE NEXT MOVE VISIBLE

Bring one pipeline.
Leave with a working queue.

Try Crosvia for 14 days, or map it to your process in a 30-minute demo.

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